Paola Forero, a historian-turned-entrepreneur who has been working with local and Indigenous communities in Colombia’s northern regions, shares her professional journey, from experiencing the warm local hospitality to establishing relationships based on trust, to successfully growing a responsible community tourism enterprise.
Paola Forero, a historian-turned-entrepreneur who has been working with local and Indigenous communities in Colombia’s northern regions, shares her professional journey, from experiencing the warm local hospitality to establishing relationships based on trust, to successfully growing a responsible community tourism enterprise.

A key part of the World Tourism Day 2022 theme “Rethinking Tourism” is putting people at the center of discussions around the future of our industry. With this in mind, we’ve asked our diverse panel of experts to share their insights on how tourism businesses and organizations can prioritize professional skills and innovation for a more sustainable, inclusive and resilient future of tourism.
A key part of the World Tourism Day 2022 theme “Rethinking Tourism” is putting people at the center of discussions around the future of our industry. With this in mind, we’ve asked our diverse panel of experts to share their insights on how tourism businesses and organizations can prioritize professional skills and innovation for a more sustainable, inclusive and resilient future of tourism.

Kana Lauren Chan, Co-founder of INOW in Kamikatsu, Japan, shares her sustainability journey, combining her passion in education, sustainability and tourism, and working towards creating opportunities that nurture a sense of community and create value for people through experiences.
Kana Lauren Chan, Co-founder of INOW in Kamikatsu, Japan, shares her sustainability journey, combining her passion in education, sustainability and tourism, and working towards creating opportunities that nurture a sense of community and create value for people through experiences.

Presented in partnership with Linking Tourism and Conservation (LT&C), this panel on Tourism and Biodiversity shares positive examples of how tourism can make a difference for nature. From cities to national parks, from global to local initiatives, these examples demonstrate that the tourism industry can become a leader in sustaining the world’s diversity of habitats and ecosystems.
Presented in partnership with Linking Tourism and Conservation (LT&C), this panel on Tourism and Biodiversity shares positive examples of how tourism can make a difference for nature. From cities to national parks, from global to local initiatives, these examples demonstrate that the tourism industry can become a leader in sustaining the world’s diversity of habitats and ecosystems.

Beyond JDEI hashtags and campaigns, the travel and tourism industry still has a long way to go in becoming a truly just, diverse, equitable and inclusive space for travelers and workers of various backgrounds. In this panel, we are highlighting examples and insights on meaningful actions that tourism organizations can take to increase representation of diverse perspectives and experiences.
Beyond JDEI hashtags and campaigns, the travel and tourism industry still has a long way to go in becoming a truly just, diverse, equitable and inclusive space for travelers and workers of various backgrounds. In this panel, we are highlighting examples and insights on meaningful actions that tourism organizations can take to increase representation of diverse perspectives and experiences.

Can tourism become part of the solution to the climate crisis? Considering tourism is both contributing to and affected by the climate crisis, the right question now is not whether tourism can, but how it should. In this panel, we are sharing positive local and global examples of how industry stakeholders from around the world have implemented climate action, demonstrating we ARE part of the solution.
Can tourism become part of the solution to the climate crisis? Considering tourism is both contributing to and affected by the climate crisis, the right question now is not whether tourism can, but how it should. In this panel, we are sharing positive local and global examples of how industry stakeholders from around the world have implemented climate action, demonstrating we ARE part of the solution.

Fabio Fornari, a tourism master's student and researcher from Brazil, shares his journey to becoming a German Chancellor Fellow and finding his passion for tourism, sustainability and tourism's role in the global climate agenda.
Fabio Fornari, a tourism master's student and researcher from Brazil, shares his journey to becoming a German Chancellor Fellow and finding his passion for tourism, sustainability and tourism's role in the global climate agenda.

(Updated on 19 Dec 2022) For organizations and businesses, resilience is a key part of what makes them stronger, and better prepared to respond to and recover from shocks, including - but NOT limited to - external shocks like a pandemic. To become resilient, businesses need both good planning and operational approaches ("hard factors"), and good people and relationship management approaches ("soft factors").
(Updated on 19 Dec 2022) For organizations and businesses, resilience is a key part of what makes them stronger, and better prepared to respond to and recover from shocks, including - but NOT limited to - external shocks like a pandemic. To become resilient, businesses need both good planning and operational approaches ("hard factors"), and good people and relationship management approaches ("soft factors").

(Updated Aug 9th, 2022) TrainingAid case study on sustainability training for tourism and hospitality employees, published as part of "Sustainability in the Hospitality Industry: Principles of sustainable operations".
(Updated Aug 9th, 2022) TrainingAid case study on sustainability training for tourism and hospitality employees, published as part of "Sustainability in the Hospitality Industry: Principles of sustainable operations".

(Updated Oct 2nd, 2022) Getting stakeholder buy-ins, effectively managing supply chain relationships, and communicating to stakeholders about sustainability. These are some of the key challenges facing hotels and hospitality brands working to implement sustainability practices. In this piece we share ideas and insights on solutions for stakeholder engagement, supply chain management and sustainability communication.
(Updated Oct 2nd, 2022) Getting stakeholder buy-ins, effectively managing supply chain relationships, and communicating to stakeholders about sustainability. These are some of the key challenges facing hotels and hospitality brands working to implement sustainability practices. In this piece we share ideas and insights on solutions for stakeholder engagement, supply chain management and sustainability communication.
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